Sergeant Troy
Kent, United Kingdom
Little Brookstreet Llamas
- Our low price promise from £115 p/n
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Shepherd's hut
Sleeps 2
- One double bed
Overview
Sergeant Troy is beautifully decked out and sits in its own private woodland clearing, with a hot tub and a direct view of the llama paddocks so you can watch them gambol as you sip your breakfast tea. Be a llama farmer and book a wander in their company, or give them a snack from the jar of goat food in your hut! The eagle-eyed may also be able to spot the three little kune-pigs, who are always very happy to see guests.
Inside, owner Michelle has the decor spot on: weathered furniture, antique cups and saucers and plenty of understated touches make it cosy yet cool. There's a private flushing loo hut and a separate small kitchen hut with oven, grill and hob just a step next door. Outside there's a fire pit for grilling if you want to make the most of the evenings outdoors, or toasting marshmallows. The log burner has a small oven if you want to warm pastries without venturing outside in the morning, and also doubles up as heating, so you can relax in the hut's slipper bath and be perfectly toasty.
If you can bear to leave your little home, explore nearby Hever Castle, take a circular walk to The Fountain pub (a good choice for veggies) along with plenty other good local pubs, or the original Hundred Acre Wood from Winnie the Pooh in this pretty corner of Kent - just an hour from London.
Essentials
The important stuff
- Check in is from 4pm
- Check out is before 10am
- Please bring wellies and outdoor clothing
- Parking is 200m away but your luggage can have a lift if needed
- Though Gatwick airport is 20 miles away, there are daytime planes overhead - virtually the only sign of the 'real world'!
- Please be nice to the llamas and pigs - animals can be unpredictable when they are nervous - and wash your hands if you stroke them
- Use of the wood-fired hot tub is included in the price of your booking, if you made your booking on or after the 6th August 2021. If you made your booking before the 6th August, the hot tub will be payable to the owner directly upon arrival. Enough fire-wood is provided for the first use and additional can be purchased directly through the owner
- Dressing gowns and hot tub towels provided
Sleeping arrangements
- One double bed
Cooking
- Wood burning oven in the sleeping hut
- Separate small kitchen hut with oven, grill and 4 gas hobs
- Sink with hot running water
- Cutlery, crockery, kitchen and barbecue utensils provided
- Fridge with small freezer compartment approx. 200m away in a stable used as a log store for guests’ exclusive use
Washing
- Slipper bath with hand held shower attachment
- Private flushing toilet in hut next door
Heating, lighting & bedding
- Wood burner for heating (logs provided)
- Double duvet, linen and towels provided
- Solar powered lamps
- Torch, first aid kit, fire blanket and fire extinguisher also provided in the hut
- Electricity point approx. 200m away at the log store
Entertainment
- The llamas on your doorstep - llama trekking available!
- Selection of games in the hut
- Hot tub
Getting there
Little Brookstreet Llamas, Hartfield Rd, Edenbridge, Kent TN8 5NH
By public transport
The nearest train stations are Edenbridge Town or Edenbridge and Hever, both approximately 2 - 3 miles away. It is possible to reach Little Brookstreet on foot if you're very determined, but bringing a car is recommended to fully make the most of the surrounding area.
By car
Little Brookstreet is situated on the Hartfield Road (the B2026 from Edenbridge towards Cowden and Colestock Cross). If you are travelling South out of Edenbridge you will pass Harwoods Land Rover garage on your left, and Little Brookstreet is the first drive on the right after Roger Platt’s nursery.
If you are heading North towards Edenbridge you will pass the Queen’s Arms on the left and then a little further along Last Chance Animal Rescue. Little Brookstreet is the second drive on the left after Last Chance.
The entrance is marked by small white pillars at the entrance to the drive.
Food & Drink
At Little Brookstreet
Complimentary tea and coffee are provided in the hut.
Shops
There is both a Waitrose and a Tesco Express in Edenbridge, open from 6am until 11pm, 7 days a week. This is a 2-3 mile drive away.
Nick the Butcher in Hartfield is a 5-mile drive away and has a fantastic selection of meat, game and award-winning sausages.
Pubs & Restaurants
There is a wonderful walk to The Fountain Inn, Cowden. The walk takes an hour each way following a circular route. There are photo-instructions in the hut. Advance booking for weekends and Sunday lunch is essential. Quiz night is the first Thursday of every month and booking is essential.
There's a lovely little cafe a 10 minute drive away, which is great for coffee, breakfast and lunch, called This Kingdom
There are also several well known pubs a little bit further:
If you don't mind a short drive the Gallipot Inn in Hartfield is very good. Live music every other Sunday evening from 7pm.
The Henry in Hever is very popular and a short drive away. You can also walk there in 45 minutes and there are instructions in the hut on how to get there. Again daylight hours only.
The Dorset Arms in Withyham has just been refurbished and Michelle and Gary highly recommend the food!
The Little Brown Jug, The Bottle House Inn, and The Leicester Arms, Penshurst
The Rock and The Castle Inn, Chiddingstone
Activities
At Little Brookstreet
You could easily spend a day just relaxing in the company of the llamas, but there's plenty more to do. The woods are full of perfect picnic spots, there are beautiful walks through the neighbouring countryside, and in the evenings have a barbecue in the fire pit. Lllama trekking may be possible - if you are interested, please ask Michelle for more information.
Rainy days
There are plenty of National Trust places in the area to keep you busy:
Chartwell (7 miles) - Winston Churchill’s former home
Quebec House, Westerham - the former house of General Wolfe
Knole, Sevenoaks
Standen House, East Grinstead (20 minutes' drive)
Scotney Castle (30 minutes' drive)
Ightham Mote (12 miles)
Penshurst Place, Hever Castle and Tonbridge Castle are also within easy reach.
Places to visit
The whole area is jam-packed with history to discover. Hever Castle, the childhood home of Anne Boleyn, regularly has jousting events only a few miles away. Penshurst Place and the pretty villages of Penshurst and Chiddingstone are also no more than a 10 minute drive, as is the village of Hartfield, home to Winnie the Pooh and the Hundred Acre Wood. The historic Pantiles of Royal Tunbridge Wells are a 20 minute drive away and there are usually markets on the first and third Sundays of the month. The nearby Chiddingstone Castle is also worth a visit for both its interesting Egyptian and Japanese collections and its charming tea room serving homemade cakes and cream teas.
The National Trust gardens of Wakehurst, Emmets and Sheffield Park and the award winning Chapel Down Vineyard are all within driving distance.
Outdoor & Active
If you manage to finish exploring Little Brookstreet's very own magical woods, Groombridge Place Enchanted Forest and Gardens offers interesting walks only 15 minutes' drive away, and they even offer cruises on their canal boats.
For the more energetic, go off road at Penshurst Off Road Cycling (PORC), or go for a (mainly flat) cycle down the disused railway track, running from nearby Groombridge through Hartfield and Forest Row and on to East Grinstead. There is also a 13 mile round-the-reservoir cycle track at Bewl Water where a variety of activities on the reservoir itself are also available. Or leave the road and swing through the trees at Go Ape! Black Park Country Park or Go Ape! Swinley Forest, where you'll find Tarzan swings and epic zip wires aplenty!
Meet your hosts
Michelle and Gary have lived at Little Brookstreet for 14 years, over ten of which have been in the company of llamas! They are lucky to be surrounded by not only their llama fields, but also 55 acres of beautiful private woodland fed by small streams and interspersed with pathways, which make for peaceful and relaxing walks with or without llamas. Always home to pheasants and deer, in late April and May the woods bloom with a carpet of bluebells.
You'll find the llamas are happy to come up to the fence and sample some goat mix - you'll find some in the hut to tempt them up from time to time. Sergeant Troy, has its own woodland clearing with a view towards the llamas.
Wildlife & Environment
Michelle and Gary have tried to minimise their impact on the environment and are proud of taking care of their wonderful woodland. The Shepherds Huts are timber constructions with a metal roof and lighting is powered by solar panels. The log burner makes use of wood directly cut from the surrounding woodland, and hot water is provided by way of propane gas.
Reviews
My wife and I had the most wonderful weekend at Sgt Troy shepherds hut. Really beautiful and private surroundings, with access to some great walks. Michelle, the host made us feel incredibly welcome and shared some really useful tips and advice to make the most out of our stay, be it firing up the wood fired hot tub or sharing maps of the many local footpaths. We both really noticed the attention to detail that had been given in making the place feel special - llama fairly lights, board games, marshmallows for the fire, feed for the llamas, plenty of wood for the various fires, a great little kitchen and WC, comfy bed, books to thumb through, fire pit, BBQ. And of course, an amazing hot tub!! We didn't get to explore the local pubs and dining, we were too busy soaking up the tranquility of the surroundings... Absolutely instant relaxation.. Can't wait to go back!
20/05/2022lyndon
We really enjoyed our stay. The host provided a wealth of information prior to our arrival, so checking in and getting settled was a breeze. Sergeant Troy had everything we needed and was lovely and cosy, the decor was beautiful and little touches like fresh flowers made you feel instantly welcome. There was a good supply of teas, including herbal, and coffee. Plenty of firewood and a great hot tub. The setting was very private and peaceful, and with Michelle‘s help planning a route we had a lovely woodland walk to the Fountain pub. There is so much to do in the area, we wish we had been able to stay longer. And of course, you have Llamas and little pigs on your doorstop, really special and fun. We spent our evenings sitting in rocking chairs around the firepit, just so relaxing, time stood still .
18/05/2022Barbara
Had a lovely couple of days stay at this great location. It is an ideal setting with the local town being 5-10 mins car ride away. The host Michelle couldn’t of been more welcoming and making the experience great. Would highly recommend the llama trek in the woods and definitely a must do whilst you are there.
09/05/2022Ian
I wanted to return to Sergeant Troy because it is in a peaceful setting surrounded by a wonderful wood with many paths for walking. The llamas are an added attraction for me and walking with them, aided by Michelle, is delightful. The shepherds hut is so comfortable and well equipped. The host, Michelle is nearby when needed and could not be more helpful.
04/05/2022Ann
Wow! It was honestly magical, and I wish I could redo the weekend all over again! The cabin itself was stunning, comfortable and warm enough. There was everything we needed for a BBQ, a hot tub, kitchen equipment, the bathroom was good. Michelle couldn't have been a better host, she took us llama trekking and got some gorgeous photos of us, and ensured our stay was as good as possible :)
15/04/2022Connie
Booking Terms
Canopy & Stars low price promise
Book with us in confidence knowing you won’t find that place cheaper elsewhere. All of the prices we display are set and matched by our Owners. (In this world of foreign currency, we do have to say 'subject to exchange rates' for some of our European places.)
What does ‘from price’ mean?
Our ‘from price’ is based on a four night stay in low season and designed to help you to compare different prices across our collection. Some of our Owners vary their nightly rates and check in days throughout the year, so it may differ from the rate quoted below the calendar. It is quite common (although by no means universal) for places to charge a little more in peak season or for shorter stays, to cover changeover costs. Consider booking longer stays during the cooler months if you’re looking for the lowest nightly rates.
Agency Terms & Conditions
Except where otherwise specified, we Sawday’s Canopy & Stars Ltd (Company No 09088366) of Merchants House, Wapping Road, Bristol, BS1 4RW act only as an Agent in respect of all bookings we take and/or make on your behalf. As an Agent we act as an intermediary between you and the owner (‘’Owner’’) of the holiday accommodation (‘’Property’’) you will be staying in. We help to arrange reservations and bookings between you and the Owner and take payments from you on behalf of the Owner.
We are only arranging a contract between you and the Owner for hire of the Property and for any other services or arrangement you purchase from the Owner (the “Booking”). This means the legal contract for the Booking is between you and the Owner despite the fact that a payment for the Booking has been made to the Agent. Your contract for the Booking is not with Sawday’s Canopy & Stars Ltd (Canopy & Stars).
Canopy & Stars is part of the Sawday’s Group of Companies, a majority employee owned business and a B Corp. We accept no liability in relation to any contract you enter into in relation to Bookings or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any Booking.
When making your Booking we will arrange for you to enter into a contract with the Owner, as detailed in clause 1.2 below. Your Booking is subject to these Agency Terms & Conditions and any other specific booking conditions of the relevant Owner(s) you contract with. The Owner’s booking conditions may limit and/or exclude the Owner’s liability to you.
You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
By making a booking, you agree that:
- You have read these Agency Terms & Conditions and agree to be bound by them;
- The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking;
- You consent to our use of your information in accordance with our Privacy Policy;
and
- You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age
The Canopy & Stars online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25% deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2.4.2 below. The Canopy & Stars telephone booking line is open Monday to Friday 9am to 6pm. When using the online enquiry form, for those Properties without online booking, please allow 24 working hours for us to contact you by telephone to confirm the Booking. If we are unable to reach you by phone we will attempt to contact you by email. We will contact you during Canopy & Stars working hours (Monday to Friday 9am to 6pm). Online or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Therefore, if possible, we do recommend that you book on the Canopy & Stars website using the online booking system.
1. Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required by the Owner of the Booking in question (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
1.2 Your Booking is confirmed and a contract between you and the Owner will exist when we receive payment of the deposit and send you a booking confirmation on the Owner’s behalf. This Booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation within the specified time, please notify us as soon as possible by email (bookings@canopyandstars.co.uk). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking Agent, we have no responsibility for any errors in any documentation except where an error is made by us.
1.3 Once a deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone (0117 204 7830) to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Canopy & Stars by the due date for payment and at the latest within 5 days of this date, then with regret, we will notify the Owner who may cancel your Booking and terminate their contract with you. In these circumstances, your rights to a refund are set out in clause 2.4.2. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.
1.4 Except where otherwise advised or stated in the booking conditions of the Owner concerned, all monies you pay to us for a Booking will be held on behalf of the Owner(s) concerned.
1.5 Credit Card payments are processed via Elavon who provide merchants services facilities to Sawday’s Canopy & Stars Ltd.
2. Cancellation and Amendment by You
2.1 If you have to, or want to, cancel or amend your Booking this request must be sent to us by email (bookings@canopyandstars.co.uk) and will be considered and responded to within one working day of receipt. You are also advised to confirm all changes to our Guest Experience Team by calling 0117 204 7830. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 Any amendments to your Booking or cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit as per clause 2.4.2. This represents the administration costs incurred by us on behalf of the Owner to deal with such requests.
2.3 Amendments and cancellations can only be accepted in accordance with the booking conditions of the Owner of your Booking. The Owner may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Booking and will normally increase closer to the date of departure). The Owner may charge cancellation or amendment charges in accordance with its own booking conditions, however for the sake of convenience only, we have outlined the Owner’s charges at clause 2.4 and 2.5 below. Please note that these are the Owner’s own cancellation and amendments charges, not Canopy & Stars’, and therefore the Owner may vary their charges as they wish, without notice to us. The correct charges will be notified to you at the time of your cancellation or amendments. In the event of a cancellation your right to a refund is as per clause 2.4.2 below.
2.4 Owner’s General Cancellation Charges:
2.4.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. Where a Booking has been taken with a deposit which is less than our standard deposit (25% of the total Booking Fee), the Guest will, upon cancellation, be liable to pay the difference between the reduced deposit and our standard deposit.
2.4.2 In the event of cancellation within 10 weeks of check in the total cost of the accommodation including the deposit is non-refundable. In some circumstances it may be possible to swap the stay to another date as per clause 2.5.5 below. Cancellation should always be in writing to info@canopyandstars.co.uk. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, property inspection fees, Owner management, booking management, credit card fees and customer service.
2.4.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. Refunds will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.
2.4.4 If extreme weather prevents you from reaching your holiday, taking or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.4.2 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), Canopy & Stars will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the same Owner of your Booking, or will refund all monies paid, or a proportion in the case of curtailment. The Agency cannot, however, pay any compensation or expenses as a consequence of such an event.
2.4.5 Cancellation insurance is available but will be a third party arrangement and not involve Canopy & Stars or the Owner in any way. You are strongly recommended to take out personal travel insurance for all members of your party for your holiday including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 2.4.6 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.
2.5 Owner’s General Amendment Charges:
2.5.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.4.2 above may apply. All amendments are subject to availability and may incur a fee which is at the Owner’s discretion (and is in addition to the Agency amendment fee as detailed in clause 2.2). Generally Owners will charge cancellation and amendment charges, the exact charges will be notified to you by the Owner at the time of cancellation and/or can be found in the Owner’s own booking conditions which are available from the Owner on request.
2.5.2 Differences in the total amount payable resulting from amendments to your Bookings will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
2.5.3 In the event that a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.
2.5.4 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered via a Gift Voucher. Unless agreed otherwise, this Gift Voucher will only be redeemable with the same Owner as per the original Booking and Agency Booking Terms and Conditions would apply.
2.5.5 If a date swap is offered then normal Agency Booking Terms and Conditions would apply on the new date and Booking.
3. Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed Booking or to cancel your Booking. We will also liaise between you and the Owner to try and organise an alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
4. Cancellations due to events outside of Owner’s control
An Owner may have to cancel a booking due to events outside of their reasonable control (see clause 20). In such circumstances, we will liaise between you and the Owner to try and organise an any alternative Booking offered by the Owner, or a refund but we will have no further liability to you.
5. Complaints
Because the contract for your Booking is between you and the Owner, any queries or concerns should be addressed to them. We always aim to provide the best possible holiday experience, however, in the event that you have any complaint or problems during your stay, please immediately notify the Owner as during the stay itself, so that the Owner has the opportunity to resolve the given problem at the time. Please also let us know of the problem as soon as possible by emailing info@canopyandstars.co.uk so we are aware too and can support you and the Owner with resolving anything. If you do not follow this procedure there will be less opportunity for the Owner to investigate and resolve your complaint and so make your stay as enjoyable as possible. Delays may also mean that amount of compensation you may be entitled to may be reduced or negated. Whether or not your complaint is dealt with satisfactorily, please also contact us as we appreciate all feedback. It is important to us and the Owner to know that you’ve enjoyed your stay or if anything could have been improved.
6. Pricing
6.1 Canopy & Stars reserve the right to amend advertised prices at any time on behalf of the Owner. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.
6.2 Rates are set per place in the currency specified by the Owner. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.
7. Information & Accuracy
The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:
(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you;
OR
(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded;
OR
(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.
8. Our Responsibility for your Booking
Your contract is with the Owner and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Booking. Our responsibilities are limited to making the Booking in accordance with your instructions and acting properly in accordance with our legal duties as an Agent. We accept no responsibility for any information about the Booking that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
9. Pets
9.1 Not all properties accept pets. If you wish to take your pet on holiday, please advise us before booking and we can check whether pets are accepted at the property. You must obtain the prior consent of the Owner before taking any pets to the property. If you take a pet to a place that doesn’t allow pets, or you exceed the number of pets allowed at a place, the Owner has the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.
9.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.
9.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. Canopy & Stars nor the Owner can accept responsibility for the safety of your pet.
9.4 If any guest has an allergy to pets, please be aware that Owners (and we) cannot guarantee that a pet has not stayed in a particular Property. We and Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
9.5. We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner's discretion.
10. VAT
Many of the Owners of properties in the Canopy & Stars portfolio are not registered for VAT in which case no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, Canopy & Stars will adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.
11. Visa, passport and health requirements
Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Booking you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website www.gov.uk/foreign-travel-advice.
12. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. Please read your policy details carefully and take them with you on holiday.
13. Special requests
If you have any special requests (for example dietary requirements, allergy, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Owner, but unfortunately, we can't guarantee that they will be met and we will have no liability to you if they are not.
14. Group Bookings
Not all Owners accept Bookings for a single sex group (for example, a stag or hen party). Guests wanting to make such a Booking should check with us beforehand to enable us to check whether the Owner is prepared to accept the Booking. We will then advise you accordingly. In event that an Owner does not accept this type of Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with Canopy & Stars and/or check on our website beforehand to make sure that this type of Booking is permitted.
15. Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. Most owners reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.
16. Your Responsibilities
16.1 Please note that you have a contract with the Owner of the property. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their Property.
16.2 During the period of Covid-19 or any other pandemic it is also your responsibility to ensure that you are healthy and safe to travel and that you respect the safety of the Owner and any other guests by conforming to social distancing and other government guidelines relating to your stay.
16.3 You are responsible for informing the Owner of any losses or damage to the property as soon as possible. Please note that you will be liable to pay the Owner for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). Some Owners will also require damage deposits.
16.4 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at the entire discretion of the Owner.
16.5 The Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property. As Agent, we will have no liability to you in these circumstances.
16.6 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Canopy & Stars.
17. Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.
18. Discrepancies
In case of a discrepancy between these Agency Terms & Conditions and any other Canopy & Stars literature, these Agency Terms & Conditions shall prevail.
19. Validity clause
In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Agency Terms & Conditions, which will continue to be valid and have full force and effect.
20. Events beyond an Owner or Agency’s control
If an Owner or Canopy & Stars is prevented or delayed from complying with any of their respective obligations under these Agency Terms & Conditions or a contract for a Booking due to events or circumstances beyond their reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Agency Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.
My wife and I had the most wonderful weekend at Sgt Troy shepherds hut. Really beautiful and private surroundings, with access to some great walks. Michelle, the host made us feel incredibly welcome and shared some really useful tips and advice to make the most out of our stay, be it firing up the wood fired hot tub or sharing maps of the many local footpaths. We both really noticed the attention to detail that had been given in making the place feel special - llama fairly lights, board games, marshmallows for the fire, feed for the llamas, plenty of wood for the various fires, a great little kitchen and WC, comfy bed, books to thumb through, fire pit, BBQ. And of course, an amazing hot tub!! We didn't get to explore the local pubs and dining, we were too busy soaking up the tranquility of the surroundings... Absolutely instant relaxation.. Can't wait to go back!
20/05/2022